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How to Get People to Listen to You | The Harvard Business Review Guide
Being heard at work has less to do with volume than strategy. And in the workplace, it'll have a huge impact on whether you’re seen as competent, get credit for the work you do, and are able to get your job done. Here are a bunch of practical tips to improve your chances of being heard at work without having to yell.
For more, check out this HBR article: hbr.org/1995/09/the-power-of-talk-who-gets-heard-and-why
And here’s our video on how to be a better listener: ua-cam.com/video/aDMtx5ivKK0/v-deo.html
00:00 You don’t have to shout!
00:44 First, you need to listen
01:17 Lay the groundwork
02:33 Pay attention to your words
03:22 Dealing with heated situations
05:30 Change the tenor of the conversation
06:55 Watch body language
08:55 Side note for managers
009:41 Conclusion
Produced by Amy Gallo, Jessica Gidal, and Scott LaPierre
Video by Elie Honein
Design by Alex Belser, and Karen Player
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Copyright © 2024 Harvard Business School Publishing. All rights reserved.
Переглядів: 55 654

Відео

How to Regain Your Composure in Stressful Situations #work #job #workfromhome
Переглядів 4,4 тис.Місяць тому
In stressful situations, it can be hard to self-regulate our feelings. Self-regulation is the ability to understand and manage our physical, emotional, and mental reactions so that we can perform and behave more skillfully under stress. Regaining our composure begins with awareness. When you feel ourselves slipping into a spiral of stress, shut the laptop and do something enjoyable, like taking...
We Need to Revamp Econ 101: It May Limit Your Business Thinking
Переглядів 8 тис.Місяць тому
Treating economics like a natural science can limit its scope and give corporations permission to look the other way on harms they may be causing. The New Yorker's Nick Romeo reports on the case for bringing the humanities-including ethics and philosophy-back into the curriculum. Romeo is the author of The Alternative: How to Build a Just Economy (www.amzn.com/1541701593). 00:00 An “acceptable”...
Four-day Workweeks and 8 Other Trends That May Shape 2024 and Beyond
Переглядів 29 тис.2 місяці тому
Four-day Workweeks and 8 Other Trends That May Shape 2024 and Beyond
How to Network on Instagram (It's More Than Just the DMs!)
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How to Network on Instagram (It's More Than Just the DMs!)
How to Follow Up After a Job Interview
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How to Follow Up After a Job Interview
How to Negotiate Your Starting Salary
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How to Negotiate Your Starting Salary
Expert Reactions to Three Real Resumes
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Expert Reactions to Three Real Resumes
Use Strategic Thinking to Create the Life You Want
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Use Strategic Thinking to Create the Life You Want
Is Entrepreneurship Right for Me? | New Here | S1E10
Переглядів 8 тис.4 місяці тому
Is Entrepreneurship Right for Me? | New Here | S1E10
How Do I Make a Good First Impression in a Job Interview? | New Here | S1E9
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How Do I Make a Good First Impression in a Job Interview? | New Here | S1E9
How to Write a Resume That Stands Out
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How to Write a Resume That Stands Out
How to Write a Cover Letter That Sounds Like YOU (and Gets Noticed)
Переглядів 19 тис.4 місяці тому
How to Write a Cover Letter That Sounds Like YOU (and Gets Noticed)
Why Don’t I Feel Motivated at Work Anymore? | New Here | S1E8
Переглядів 5 тис.4 місяці тому
Why Don’t I Feel Motivated at Work Anymore? | New Here | S1E8
How Do I Bounce Back After My First Layoff? | S1E7 | New Here
Переглядів 2,2 тис.5 місяців тому
How Do I Bounce Back After My First Layoff? | S1E7 | New Here
How to Answer “What Are Your Salary Expectations?”
Переглядів 373 тис.5 місяців тому
How to Answer “What Are Your Salary Expectations?”
How to Be an Anti-Ableist Ally | Christine vs Work
Переглядів 3,3 тис.5 місяців тому
How to Be an Anti-Ableist Ally | Christine vs Work
How to Design a Workspace at Home | Christine vs Work
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How to Design a Workspace at Home | Christine vs Work
How Do I Make the Case for My First Raise? | S1E6 | New Here
Переглядів 1,6 тис.5 місяців тому
How Do I Make the Case for My First Raise? | S1E6 | New Here
What Do I Need to Know About Workplace Etiquette? | S1E5 | New Here
Переглядів 3,7 тис.5 місяців тому
What Do I Need to Know About Workplace Etiquette? | S1E5 | New Here
The Truth Behind Imposter Syndrome | Christine vs Work
Переглядів 7 тис.5 місяців тому
The Truth Behind Imposter Syndrome | Christine vs Work
How Do I Recover from a Big Mistake at Work? | S1E4 | New Here
Переглядів 2,6 тис.5 місяців тому
How Do I Recover from a Big Mistake at Work? | S1E4 | New Here
What to Do If You're Undervalued at Work | Christine vs Work
Переглядів 8 тис.6 місяців тому
What to Do If You're Undervalued at Work | Christine vs Work
How Do I Build My Network from Scratch? | S1E3 | New Here
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How Do I Build My Network from Scratch? | S1E3 | New Here
What Is Psychological Safety?
Переглядів 25 тис.6 місяців тому
What Is Psychological Safety?
How to Conquer Nonstop Notifications at Work | Christine vs Work
Переглядів 5 тис.6 місяців тому
How to Conquer Nonstop Notifications at Work | Christine vs Work
How Do I Handle a Bad Boss? | S1E2 | New Here
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How Do I Handle a Bad Boss? | S1E2 | New Here
What Does It Take to Start a Union?
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What Does It Take to Start a Union?
How Salary Transparency Can Help You (and Your Workplace)
Переглядів 4,9 тис.6 місяців тому
How Salary Transparency Can Help You (and Your Workplace)
How Do I Set the Right Boundaries at Work? | S1E1 | New Here
Переглядів 4,2 тис.6 місяців тому
How Do I Set the Right Boundaries at Work? | S1E1 | New Here

КОМЕНТАРІ

  • @ahmedosama4844
    @ahmedosama4844 57 хвилин тому

    My favorite tip is summarizing email in points rather than writing a paragraph

  • @SharanGarlapati-yh4bt
    @SharanGarlapati-yh4bt 10 годин тому

    Step 1 - don't have C-PTSD and Major Depressive Disorder.

  • @DtDre-il9tt
    @DtDre-il9tt 11 годин тому

    Not useful. It would be interesting to listen The art of manipulation from experts

  • @user-vs4sh9ok4t
    @user-vs4sh9ok4t 13 годин тому

    If you are healthy you have a thousand problems but if you are ill you have one problem. What does that mean?

  • @Andy-dp3hg
    @Andy-dp3hg 14 годин тому

    With a new better one, I will quit my job as a same time.

  • @mahinevan.9781
    @mahinevan.9781 17 годин тому

    I'm so proud of you

  • @Cc3430-cj3ye
    @Cc3430-cj3ye 23 години тому

    I need to watch this, yesterday I asked my local barber what did he do for living while having haircut.

  • @izzaacalley
    @izzaacalley День тому

    I wasn't exactly taught how to small talk when I was younger neither of my parents were very social people. Then I started an apprenticeship with my now boss who is a small talk master and a boomer (the best kind of small talkers), it is truly an art

  • @CQBoverBYOB
    @CQBoverBYOB День тому

    “Elite strategy priesthood” 😭🤣 Okay Mr. Skull and Bones LOL

  • @ScaleScarborough-jq8zx
    @ScaleScarborough-jq8zx День тому

    Oh, no - not feelings!

  • @kjkurien
    @kjkurien День тому

    Do you communicate the strategy to your employees?

  • @Check_001
    @Check_001 День тому

    Yeah nah, small talk is useless in personal communication. It's a tool in the first place. A tool that lets you kill some time in between the boring routine if you don't know what it is really for. It's a person-less way of interacting with people through a kind of script. It could even be considered a toy that is funny to play with but it doesn't bring more real people into your life. Small talk is mostly used in a corporate environment as a mean to get along with people well and give a good impression about yourself, no more. But gotta admit, your colleagues will be crazy about you. There is no life and longevity to small talk that would make it fun or practical to use to make the bonds you would really like to save and support.

  • @susanthepowerseller
    @susanthepowerseller День тому

    So many people have strategies for this life but few have strategies for the afterlife. What does lie ahead for us? Is there more after this? Because if there isn't, if this is all there is, that is depressing. Comments?

  • @vickyboi6998
    @vickyboi6998 День тому

    Hiring in Murica requires a lot of bullshitery dance. 😂

  • @kep8873
    @kep8873 2 дні тому

    How to gather introverts with one video:

  • @Javalipapere
    @Javalipapere 2 дні тому

    Who cares if she’s a female or Nordic looking or has two heads. Any investor w sense is only impressed w how she’s driving the company. Plus, keep debt down and increase the dividend.

  • @agustinalarriera4993
    @agustinalarriera4993 2 дні тому

    My main concern is that everybody is debating how to use AI, which is just a tool, right? Instead of, first, having a clear philosophy of what is a human being, which are the values we stand for, and then, how, and if necessary, whether and why we decide the need and utility to use AI. Everybody is accepting the legitimacy of the existence of AI, and the need to use it, which is crazy!. AI is just a tool, and a product sold. Since the French Revolution and UN and on, the human being appeared to be above all. Now, it seems that people don´t matter, it is assumed that it is "secondary", and silently, everybody is scared of missing out a market that they don´t understand, a tool that they don´t understand, and most important, without asking themselves first, we, as human beings, what do we stand for? Is more productivity our reason to be alive and on earth?!

  • @3APNHA
    @3APNHA 2 дні тому

    I swear most of this is actually impossible for adhders

  • @nosporai
    @nosporai 2 дні тому

    what a perfect animation !

  • @niteshmishra6801
    @niteshmishra6801 2 дні тому

    I am from India and watching videos from your UA-cam channel helps me improve my learning skills. Thanks alot Harvard Business School.

  • @dukedumby
    @dukedumby 3 дні тому

    Thanks so much for this!

  • @alexanderdekeuyper2990
    @alexanderdekeuyper2990 3 дні тому

    Smalltalk is torture for many of us - it has no purpose ( at least not the words per se) no goal. And it’s a waste of time and social batteries

  • @tuttifrutti4184
    @tuttifrutti4184 3 дні тому

    This gotta be one of the best videos about how to be great at small talk

  • @lakewalker
    @lakewalker 3 дні тому

    A quick video conference 😅

  • @mindful_knight669
    @mindful_knight669 3 дні тому

    very thoughtful to upload this here

  • @mindful_knight669
    @mindful_knight669 3 дні тому

    BCG growth-share matrix is really exciting. Rather than living randomly strategize it !!!

  • @Andy-dp3hg
    @Andy-dp3hg 3 дні тому

    Staying

  • @BossPetta
    @BossPetta 3 дні тому

    Thanks a lot for the subtitles! I'm an English student, and when I find interesting content, I really like good subtitles (not automatically generated)… so… THANKS! 😄

  • @selinovaldes
    @selinovaldes 3 дні тому

    This seems like great general advice, AND sometimes, it's okay to show emotions at work. Sometimes, you can control your anger AND let it help motivate your team toward a goal. As a male in Western culture, I'm often encouraged to "be myself" or "take control," while my female counterparts are encouraged to follow all the guidelines in this video. While I find this advice worthwhile, I also understand that there's a time and a place for everything.

  • @ccikara
    @ccikara 3 дні тому

    If only they had a link to the 'new article'.

    • @harvardbusinessreview
      @harvardbusinessreview 2 дні тому

      Probably this one: hbr.org/2008/01/the-five-competitive-forces-that-shape-strategy

  • @Delheoblanc
    @Delheoblanc 3 дні тому

    its not like its our choice to have a meeting or not, so this is useless, most of us are just workers who do what we are being told to do

  • @carollutz8253
    @carollutz8253 4 дні тому

    This is very good. I'm going to share this with my 5th graders. We've been working on building our growth mindset all year. (Wow! Love the idea that, "We all have our own fixed mindset triggers.")

  • @MeredithPasekoff
    @MeredithPasekoff 4 дні тому

    Yes! I work on similar exercises with my clients. I also encourage them to create a "word cloud" where you brainstorm words that describe your ideal work environment (e.g. collaborative, innovative, fast-paced). Similar to this great advice, I encourage writing down 5 words that describe your core values (e.g. creativity, teamwork, stability) and then think about jobs that align. This is the quick version.

  • @thedarthsidious66
    @thedarthsidious66 4 дні тому

    You need to have a meeting with your hair stylist.

  • @pallabiroutray
    @pallabiroutray 4 дні тому

    Where's Christine? I miss these Christine vs Work videos. :( They are super super helpful!

  • @shaunkunz9649
    @shaunkunz9649 4 дні тому

    How could this possibly blow up in our faces? Lol

  • @gowtham0101
    @gowtham0101 4 дні тому

    "I like you" "Tell me more"

  • @pavlov.K1
    @pavlov.K1 5 днів тому

    For me undo option is the best advice :)

  • @lydiayuna9155
    @lydiayuna9155 5 днів тому

    Of course is not, that's why there are two different words for them lol

  • @user-qe1ql4ky4d
    @user-qe1ql4ky4d 5 днів тому

    Helpful,succinct and makes perfect sense. Thank you.

  • @potatogravy3283
    @potatogravy3283 6 днів тому

    Let’s never have small talks ever again. Too much work 🥹

  • @paulonapolitano9671
    @paulonapolitano9671 6 днів тому

    When you define your strategy, you need to identify the gap that you have in or organization to be capable to perform your offer designed by your strategy. The gap requires actions and time to execute them from all areas of the organization. This actions must be systemic and aligned with the offer, and you must have indicators to see if the actions are supporting your strategy to be successful so you move to the future with coherence. As you perform you do lessons learned to make adjustments so you can have a successful strategy. Isn't it PDCA?

  • @Ilya_Sss
    @Ilya_Sss 6 днів тому

    Thanks! Goals that you can control are much more comfortable and less stressful. Finding a job is a lottery, we shouldn't set winning a lottery as a goal, otherwise we just get crazy. It is more healthy to improve your skills and trying to be good at something, the way you can measure your progress and increment

  • @onkarvaradkar2684
    @onkarvaradkar2684 6 днів тому

    I was just in need of this. Thank you 😊.

  • @historyhongkong7521
    @historyhongkong7521 6 днів тому

    May I ask which fields can a professional property / leasing officer ormanager change please?

  • @Piss_Missile
    @Piss_Missile 7 днів тому

    Never have I seen such humbleness, in the hands of such genius

  • @ashiya7777
    @ashiya7777 7 днів тому

    Wow!👏❤ This is "one of the best" video that I came across on this topic. It includes all those hindrances we often face while communicating with people and how we can tackle them. Insightful and practical. 🎥💯✨

  • @catatonicbug7522
    @catatonicbug7522 7 днів тому

    I'm sorry, but it doesn't matter which social media network you're on, if I don't persoally know you, as in face to face, if you try to connect with me, you get reported as a spammer and blocked. Unsolicited contact is SPAM. Its as easy as that.

  • @katialopes9262
    @katialopes9262 8 днів тому

    Couldn't agree more.

  • @alingkarina2979
    @alingkarina2979 8 днів тому

    ❤❤❤